Complaints Policy

Leadgen Brigade Ltd

Last updated: 1st July 2026

We aim to provide a high standard of service, but if something has gone wrong we want to know and put it right.

1. How to make a complaint

You can complain by:

Email: [email protected]
Post: Leadgen Brigade Ltd, 306 Victoria House, Victoria, Mahé, Seychelles

Please include: your name and contact details; the company you represent (if applicable); what happened and when; and what outcome you are seeking.

2. What happens next

Acknowledgement — we will acknowledge your complaint within [3] working days.
Investigation — your complaint will be reviewed by a director not directly involved in the matter where possible.
Response — we aim to provide a full written response within [14] working days. If we need longer, we will tell you why and give a revised timescale (no more than [28] working days).
Escalation — if you are not satisfied with our response, you may ask for the matter to be reviewed by a director, who will respond within a further [14] working days. This is our final response.

3. Complaints about marketing communications

If your complaint concerns marketing messages from us, we will suppress your details from future marketing immediately upon receipt of the complaint, regardless of the outcome of any investigation. You can also opt out at any time using the unsubscribe link in any email or by replying STOP to any SMS/WhatsApp message.

4. Complaints about personal data

If your complaint concerns how we have handled your personal data, it will be treated as a data protection complaint and handled. You have the right at any time to complain to the UK Information Commissioner's Office:

ico.org.uk/make-a-complaint
0303 123 1113

You do not need to complain to us first, though we would welcome the opportunity to resolve the issue.

5. Complaints about advertising

If your complaint concerns the content of our advertising, you may also refer the matter to the UK Advertising Standards Authority (asa.org.uk).

6. Record keeping

We keep a record of all complaints and their outcomes for [2] years to help us improve our service.

Regulatory and Risk Disclosure

EIS investments are high risk. Capital is at risk and you may lose some or all of your investment. Tax reliefs depend on individual circumstances and may change. These investments are long-term and illiquid. Independent financial advice is recommended.

EIS investments are not covered by the Financial Services Compensation Scheme in relation to investment performance.

The information contained on this website is provided for general information purposes only and does not constitute investment advice, a recommendation, an offer, or a solicitation to buy or sell any investment or to engage in any investment activity.

EIS Investment is not authorised or regulated by the Financial Conduct Authority (FCA) unless expressly stated otherwise. Any investment opportunities referenced on this website may only be available to eligible or sophisticated investors and may be subject to restrictions under applicable law.

No reliance should be placed on the information contained on this website for the purposes of making an investment decision. Past performance is not a reliable indicator of future results. The value of investments and any income generated may go down as well as up, and investors may not receive back the amount originally invested.

Prospective investors should seek independent legal, financial, and tax advice before making any investment decision.

EIS Investment does not accept liability for any loss or damage arising from the use of, or reliance on, the information contained on this website, to the fullest extent permitted by law.

Jurisdiction
This website is directed only at persons located in the United Kingdom. The information provided is not intended for distribution to, or use by, any person or entity in any jurisdiction where such distribution or use would be contrary to local law or regulation.

Privacy & Cookies
Please refer to our Privacy Policy and Cookie Policy for information on how we collect, use, and protect your personal data.

Governing Law
These terms are governed by and construed in accordance with the laws of England and Wales.

Important Compliance Information

The information on this website is provided for informational purposes only and does not constitute investment advice, a financial promotion, or an offer to invest in any specific product or structure. Investments in EIS Investment may only be available to eligible investors and may be subject to restrictions.

Past performance is not a reliable indicator of future results. The value of investments and the income derived from them may go down as well as up, and investors may not get back the full amount invested. Prospective investors should seek independent legal, tax, and financial advice before making any investment decision.

EIS-Investment.com is marketed by Leadgen Brigade Ltd — Registered in the Republic of Seychelles, Company Reg. No. 248793 Registered office: 306 Victoria House, Victoria, Mahé, Seychelles

Contact: [email protected]